OPERATIONAL LEADERSHIP : LEADING PEOPLE

Meeting Today’s New, Bold Challenges

In every industry, things are moving fast. New technology, new market dynamics, new client demands, new legislation, all require up-to-the minute expertise to tackle the biggest challenges your organization faces. Your success depends upon the commitment, creativity, and innovation of technical experts across the enterprise. These smart and independently-minded employees create great value, but can also be some of the hardest to lead

Select course objectives:

• Identify the needs of leaders
• Define engagement and its importance to your success as a leader
• Develop ways to build trust with your teams
• Use questions more strategically to gather information
• Build more meaningful partnerships with colleagues by listening actively
• Identify a full range of benefits for any assignment, project, idea or action
• Articulate a Communication Strategy to use when leading important conversations

Outcomes:

• Reduced friction and increased productivity
• Retention of high-value technical talent
• Smoother, faster transitions for people promoted to leadership roles
• Leaders who can handle increased span of control
• A culture where technical experts thrive and a
• reputation that attracts the best in the business.

Who Should Participate:

• Supervisor
• Assistant manager
• Manager